Field Service Specialist I

Love's Travel Stops & Country Stores • Oklahoma City, OK

2d • Onsite

About The Position

This position supports Love’s store technology system by working with store locations to resolve complex issues.

Requirements

• HS Diploma or equivalent required
• 2 or more years Help Desk experience at Love’s; demonstrated proficiency in store systems.
• Strong experience with Windows Operating systems.
• Knowledge of Microsoft Office Suite.
• Basic networking skills.

Nice To Haves

• Experience in troubleshooting issues with Point of Sale systems, Retail IT systems, and Fuel Systems is preferred.

Responsibilities

• Taking escalated work orders to analyze our supported applications to a higher degree.
• Consults with store users and vendors to determine system faults and makes decisions on how to resolve.
• First-level troubleshooting hardware, software, and network connectivity issues with store personnel.
• Works on-site at store locations to implement new systems.
• Works with store managers to determine system needs.
• Assists Help Desk manager in training of Tier I Technicians.
• Researches closed tickets to find common problems and analyzes problem patterns to proactively address system performance.
• Documents architecture of systems and application operations to supplement knowledge-bases.
• Assists project team in a support role.
• Disseminates functionality of new systems to Tier I Technicians.
• Other duties assigned as needed.

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED