Field Service Specialist - Gas Engine Compression & Power Generation

Innio•Houston, TX

6d•Hybrid

About The Position

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high-performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression. INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high-margin services business that delivers long-term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind-the-meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen-ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.

Requirements

Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/ power generation/gas compression
Ability and willingness to travel locally and out of area 50 % of time

Nice To Haves

Minimum of 8 years of experience with reciprocating engine technology
Demonstrated ability to work with a cross-functional teams
Proven interpersonal skills
Self-Starter; willingness to work remotely as needed
Strong Communication Skills
Commercial sensitivity with a focus on customer needs
Strong problem-solving skill set

Responsibilities

Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the issue resolution system
Travel to customer sites to provide technical support and troubleshooting.
Create technical reports from the visit.
Focus on customers in power generation /gas compression applications
Coordinate the return of parts from the field for analysis
Provide technical data and information to channel partners and customers
Enter quality issues in the QC tools and participate in review meetings
Drive customer satisfaction through commitment to quality
Remotely and in-person program engine control units as requested by channel partners for replacements, CM&U upgrades and overhauls
Utilize remote monitoring to proactively identify engine issues and coordinate with channel partners to perform the repairs
Participate in the root cause analysis process by providing data when requested, attending review meetings and communicating solutions to the field
Perform Customer Focus Trainings – Training customer accordingly their fleet.
Assist customers in commissioning/startup activities.
Assist in activities related to new product support and CM&U introductions
Attend training courses and review training materials when requested