Field Service Representative

Ocean Power Technologies Inc•Richmond, CA

1h•$90,000 - $100,000•Hybrid

About The Position

We are seeking a Field Service Representative who is passionate about the ocean and looking to have an impact on how people understand and explore this critical habitat. Your mechanical aptitude and boating experience will be key to your success in this role. This role is customer-facing, requiring strong technical expertise, professional communication, and a proactive problem-solving mindset. You will work closely with customers, engineers, and field operators, ensuring seamless deployments, technical support, and hands-on operation of WAM-V® USVs and OPT’s PowerBuoys®. This position is an in-office role in Richmond, CA, with frequent domestic and international travel to support customer operations and deployments worldwide.

Requirements

Ability and willingness to travel domestically and internationally for deployments lasting 1–4+ weeks at a time, including occasional short-notice assignments
Approximately 3 years of hands-on experience with mechanical and low voltage systems
Proficiency with small hand and power tools
Familiarity with marine mechanical and electrical assemblies
Experience operating and maintaining small boats in coastal environments, including docking, trailering, routine maintenance, and safe vessel operations. Minimum of 2 years of boating experience preferred
Current state-sponsored Boater Card, or ability to study for and obtain one
Ability to operate independently and take ownership of tasks and outcomes while exercising sound judgment and recognizing when to seek additional support or guidance
Demonstrated professionalism, adaptability, and a team-oriented mindset; able to remain calm, effective, and solution-focused in demanding field environments
Valid U.S. Passport
Valid U.S. Driver's License

Nice To Haves

Experience conducting field operations in remote locations, including troubleshooting, maintenance, and mission support under challenging environmental conditions
Familiarity with IP-based networking, including device configuration, network troubleshooting, and communications systems used in remote or autonomous operations
Experience supporting prototype development and testing through electromechanical assembly, machining, welding, and hardware integration
Familiarity or experience with uncrewed systems
Bachelor's or Associate degree in mechanical or electrical engineering, marine engineering, or a related field
Experience as a qualified trainer / instructor
Ability to attain U.S. security clearance

Responsibilities

Perform crewed and uncrewed vessel operation and maintenance in domestic and international locations
As needed, provide quayside and offshore support for PowerBuoy® deployment preparations, deployment and recovery
Provide technical customer support for WAM-V® products
Participate in global customer delivery and training
Troubleshoot mechanical, electrical, and control system issues with WAM-V® systems and perform minor field modifications as required
Assist with the packing, shipping and receiving of boats and equipment to and from operations in the field
Prepare as-built documentation, packing lists, and quality control records
Follow operational and manufacturing best practices for the marine environment and robotics systems
Design, set up, and maintain dedicated workstations, manufacturing jigs, and tools