Field Service Representative FSR

Advanced Technology Systems•Gilbert, AZ

51d•Onsite

About The Position

Advanced Technology Systems Company in Gilbert, AZ is looking for an individual with experience with C-UAS systems to actively support multiple CUAS programs utilizing their technical knowledge as a C-UAS Operator or FSR that can support ATSC C-UAS programs in multiple roles while being trained to assume a greater role within ATSC C-UAS programs. This person will work closely with Engineering, Production, Supply Chain and Technical Writer and Program Management while reporting to the Training Manager.

Requirements

High School diploma
2 yrs Military experience with a C-UAS program as either an Operator/FSR or Instructor (Instructor or Trainer certifications preferred)
Experience within the DOD programs
Proficiency within Microsoft Office Suite, specifically PowerPoint and Word
Self-motivated individual who can work independently or as a team
Confidentiality and company loyalty are a must
Able to interface with VIP's, personnel, international executives, and others
Able to multi-task and adapt in a fast-paced environment
Detail oriented with strong follow through and organizational skills
Good writing, technical, analytical, and problem-solving skills
Must be able to obtain and maintain a Government Security Clearance, Secret Clearance preferred
Must be willing to travel and work overseas. Approximately 50%

Responsibilities

Develop information necessary to publish Safety Manuals and Technical/User Manuals Receive training as a C-UAS Field Service Representative (FSR).
Receive training in technical areas such as electrical systems, communications, radio, cameras, IT networking, vehicles, mechanics etc.
Work directly with C-UAS engineers to support the development, testing and demonstration of C-UAS systems.
Work directly with the Production team in assembling C-UAS systems.
Work directly with Program Management providing assistance where needed.
Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; as it pertains to the military field environment
Build sustainable relationships of trust through open and interactive communication
Identify and qualify new and emerging opportunities
Attend regular status meetings as directed to effectively communicate relevant project information
Resolve and/or escalate issues in a timely fashion
Communicate difficult/sensitive information tactfully