Field Service Representative - Power Distribution/Electrical

Schneider Electric•Leesburg, VA

2d•Onsite

About The Position

Schneider Electric’s Field Service Representatives support the U.S. Services business, focusing on equipment used in power distribution and critical power infrastructure. They work primarily at customer sites in dynamic environments, performing assembly, startup, diagnostics, repair, preventive maintenance, and field modifications on Schneider Electric and third-party equipment. The position includes customer and partner collaboration, troubleshooting, service documentation, and ongoing product and tool training. It is site-based, with occasional nonstandard hours and a 40-hour guarantee plus overtime. Travel may include regional and countrywide trips, including overnight travel by vehicle or air. Employees receive direct product training and training on associated digital and physical tools. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. During the first 180 days, the employee attends eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid, followed by online training and local on-the-job mentoring. The work can involve strenuous physical tasks, including bending, stooping, lifting and carrying items up to 40 pounds, standing for extended periods, and working in small confined spaces. Field conditions may include heat, cold, rain, and dust.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and various AC and DC supply circuit components.
At least 2 years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years of Field Services experience or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and completing required safety training on time.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical work, including bending, stooping, lifting and carrying items up to 40 pounds, standing for extended periods, and working in small confined spaces.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.
English proficiency to communicate with customers and team members.
Basic computer and systems proficiency, including Microsoft Outlook, Teams, Word, and Excel, and the ability to use company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site activities, equipment startup, repair, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continuously learn and train on products in the field and classroom.
Travel to support regional or countrywide customers, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system startups.
Collaborate with Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures and policies, identify hazards, and report safety matters, incidents, and near misses.