Field Service Representative - GM Defense

General Motors•Milford, MI

2d•Onsite

About The Position

This role is categorized as onsite. This means the selected candidate is expected to report to Milford or Warren MI on a full time basis. GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life-cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities - integrated vehicles, electrification, autonomy, robotics, and security. The Field Service Representative (FSR) is the 'voice of the customer' assuring segment leading Warranty and customer satisfaction. You will directly interface the Vehicle Chief Engineer and Program Team members, all of the Engineering teams, and the related Manufacturing Plants. You'll serve as a liaison between General Motors Defense and the customer to help coordinate, communicate, review, and provide support for the HD SUV and other GMO platforms. You will provide technical and administrative support to resolve problems related to maintenance, training, quality, readiness, and sustainability.

Requirements

2 years’ experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality, Field Service Representative, Field Service Engineering or related
Travel up to 90% both domestic and international
Able to lift 50 pounds
Comfortable with ambiguous environments
High degree of problem-solving skills & experience
High level of oral and written communication & presentation skills
Ability to work independently and identify issues through data
High level of interpersonal skills to effectively work with others and in a team environment
Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
Eligible to obtain Secret U.S Security Clearance after hire

Nice To Haves

Bachelors Degree
Education/certificates in vehicle service repair
Active Secret U.S. Security Clearance as of the first day of work.

Responsibilities

Perform vehicle disassembly, reassembly, and verification of proper operation
Determine serviceability of vehicle systems, and the need for repair
Use scan tool and multimeter, with schematics to diagnose and repair vehicle subsystems
Replace worn or damaged pans with new or reconditioned parts.
Perform maintenance in accordance with prescribed Technical Manuals.
Retrofit of vehicle components in accordance with instructions
Properly document all activities as required by task and for reporting purposes.
Travel up to 90% of the time to customer locations
Support Warranty claims processes
Perform early issue identification, tracking and resolution
Assist in the Develop of Operator and Maintainer training
Perform service procedure validation
Perform special assignments as requested