Field Service Representative (FSR) – 3rd Shift

Kreg Therapeutics LLC•Arbutus, MD

10d

About The Position

Field Service Representative (FSR) – 3rd Shift Join a mission that truly matters. At Kreg Therapeutics, we partner with hospitals to improve outcomes for their most complex patients. Our specialty beds and 24/7 rental services help clinical teams mobilize patients safely, efficiently, and compassionately. As a fast-growing, mission-driven company, we empower our teams to take ownership, innovate, and make measurable impact every day. We are seeking a dedicated Field Service Representative (FSR) to support our operations through the delivery, setup, service, and pickup of rental medical equipment. This hands-on role is essential in helping medical teams provide high-quality care. Position Overview The Field Service Representative reports to the Operations Manager and local Supervisors and serves as a direct point of support for our hospital partners. This role includes driving, customer service, equipment handling, cleaning/disinfecting, and problem-solving within clinical environments. Training is provided on all Kreg products and protocols.

Requirements

Valid driver’s license.
Ability to pass a criminal background check and drug screening (pre-employment and random).
Strong problem-solving, time-management, and communication skills.
Ability to lift 50 lbs. and safely handle large medical equipment with proper techniques and tools (training provided).
Be able to work 9PM to 6AM

Nice To Haves

Experience in customer-facing or service-oriented roles is highly preferred.

Responsibilities

Safely deliver, service, and pick up medical equipment at customer facilities.
Operate and meet competency expectations for a 28-foot box truck; adhere to all company safe-driving standards.
Maintain communication with Central Dispatch regarding routing and order updates.
May drive between 10–250 miles per day, depending on route assignments.
Serve as a professional and customer-focused point of contact at each facility.
Build positive relationships; provide basic equipment training to on-site staff when needed.
Use sound judgment to troubleshoot route challenges and ensure service-level commitments.
Prepare equipment for patient use, including cleaning, disinfecting, inspecting, and testing.
Move, load, and maneuver specialty medical beds and equipment—up to 1,000 lbs. using provided tools and techniques.
Perform tasks requiring standing, walking, bending, kneeling, or stooping throughout the shift.
Step safely in and out of the truck (approximately a two-foot height) multiple times per shift.
Lift up to 50 lbs. as part of routine job functions.
Become proficient in troubleshooting and minor repairs on all Kreg Therapeutics products (training provided).
Maintain company vehicles in clean, orderly condition.
Clean and disinfect returned rental equipment per company policies.
Accurately complete daily reporting requirements using email, mobile devices, and company software.
Demonstrate strong communication, documentation, and technology comfort.
Uphold consistent, professional communication with customers and dispatch at all times.
Complete orders within assigned timeframes.
Perform other duties as assigned.