Financial Service Representative (FSR)

Sidney Federal Credit Union•Amsterdam, NY

19h•$22 - $28

About The Position

Here at SFCU we define our culture as one of GROWTH . Growing our member , growing our employee , and growing our organization . This position is a great opportunity to join our innovative and growing SFCU team! Providing service and support, you will have the opportunity to build relationships with both members and potential members. Through engagement, you will be creating a valuable experience as you analyze information to identify needs and offer our products and service solutions. In this role you are sure to feel a sense of satisfaction in assisting our members and potential members to achieve their financial wellness goals. Position Summary: The Financial Service Representative handles more complex member service functions, offering in-depth financial education, and acting as a trusted resource for specialized account and loan needs. This individual consistently meets or exceeds current performance expectations, maintains a strong sales performance and actively engages in business development. The FSR is qualified to open/manage consumer and business accounts. Also, respond to a wide range of consumer lending inquiries, including home and business loan applications. This role is critical to ensuring exceptional member service, operational consistency, and team support. Pay Range : $22.30 - $27.87 per hour

Requirements

Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance.
Open and manage consumer, business, and specialty accounts with accuracy and compliance.
Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans.
Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements.
Provide personalized financial education to members, promoting financial literacy and awareness of available products and services.
Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high-impact transactions.
Consistently meet or exceed established service standards, sales goals, and performance expectations.
Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues.
Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement.
Actively support and promote the credit union's service culture, community involvement, and "sales-as-a-service" philosophy to strengthen member relationships and contribute to organizational success.
Perform other related duties as assigned to support member needs and overall business objectives.

Responsibilities

Perform all duties of a Member Service Representative (MSR), including processing routine and complex transactions, supporting digital banking, and handling account and loan maintenance.
Open and manage consumer, business, and specialty accounts with accuracy and compliance.
Open and process a full range of lending products, including consumer loans and home loans with a basic knowledge of business loans.
Open specialty accounts and savings products (ex: Estate, IRA, Certificates, etc) ensuring compliance with credit union policies, procedures, and regulatory requirements.
Provide personalized financial education to members, promoting financial literacy and awareness of available products and services.
Proactively identify and address fraud risks, while guiding members through sensitive or complex situations such as death claims, escalated concerns, and high-impact transactions.
Consistently meet or exceed established service standards, sales goals, and performance expectations.
Maintain minimal error rates and demonstrate accountability by promptly correcting and communicating any issues.
Uphold compliance with all applicable regulations, internal controls, and policies, while fostering a culture of accountability, professional development, and continuous improvement.
Actively support and promote the credit union's service culture, community involvement, and "sales-as-a-service" philosophy to strengthen member relationships and contribute to organizational success.
Perform other related duties as assigned to support member needs and overall business objectives.