Field Service Representative (FSR) – Twentynine Palms, CA
About The Position
SITE 525 is seeking a highly motivated Field Service Representative (FSR) to support our United States Marine Corps customer at Twentynine Palms. This role is integral to the development, delivery, and sustainment of realistic multi-domain training environments that enable units to rehearse Information Operations, Cyber, Electronic Warfare, and complex operational problem sets inside the SITE platform. The FSR acts as the primary on-site interface between the customer and the company—translating USMC training objectives into actionable build requirements, advising on scenario design, and ensuring the technical and operational fidelity of the environment.
Requirements
- Strong working knowledge of Information Operations / Influence Operations , including employment in training or operational contexts.
- Ability to translate high-level training objectives into realistic technical and scenario requirements.
- Excellent communication skills—able to brief senior leaders and collaborate across diverse technical and operational teams.
- Proven ability to operate independently in a fast-paced, evolving environment.
- Comfort with modern software tools and web-based platforms.
Nice To Haves
- Prior DoD experience , especially with USMC, SOF, or joint/coalition training environments.
- Experience supporting large-scale exercises, CTC rotations, or MDO/IO scenario development.
- Prior experience as a FSR, instructor, or operational planner.
Responsibilities
- Serve as the on-site technical and operational expert for the SITE platform at Twentynine Palms.
- Work directly with USMC training staff, exercise controllers, and unit leadership to understand training objectives and convert them into platform requirements.
- Design and support the construction of realistic multi-domain operational environments—including information, influence, and cyber components—inside the SITE ecosystem.
- Coordinate closely with internal teams (product, engineering, IO, cyber, EW) to communicate customer needs, timelines, and training priorities.
- Provide day-to-day support during exercises, rehearsals, and scenario development cycles.
- Troubleshoot user issues, provide operator instruction, and ensure platform uptime and readiness.
- Deliver briefings, documentation, and feedback to stakeholders at both SITE and USMC.
- Travel as required (including OCONUS) to support customer events, demonstrations, or expansion to additional sites.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
