Field Service Representative

United Finishes, LLC • Round Rock, TX

6d • Onsite

About The Position

The Field Service Representative works with customers and installers to ensure projects are completed on time and meet the expected level of quality. This is a key position in the organization and vital to overall performance as a contractor to the builder industry. As such, the Field Service Representative must be an “installer-friendly” individual and help maintain the “installer-centric” culture which is critical to the business and success.

Requirements

• Undergraduate degree in Business or relevant field. Experience in a relative position will also be considered in lieu of college degree.
• Excellent communication skills both oral and written.
• Functionality in Operations, Customer Service and Sub-Contractor Management.
• Knowledge of flooring installation systems pertaining to single family home construction.
• Highly collaborative and works well with others.

Responsibilities

• Promote a safe, injury/accident-free culture.
• Provide updated status checks on the stages of home construction.
• Manage relationships with key customer contacts.
• Initiate corrective action to emergent issues.
• Ensure installation quality is acceptable.
• Primary point of contact on customer installation issues as well as accidents and mishaps on-site.
• Work closely with GM, Director of Operations, Management team and other managers/supervisors to identify best practices in all functional areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level