Field Service Representative (Tuesday-Saturday)

American Water • Bethel Park, PA

6d • Onsite

About The Position

Pennsylvania American Water is seeking a motivated, customer-centric Field Operations Representative to join our team in Bethel Park, PA. In this field-facing role, you will be responsible for a variety of activities including activating/deactivating customer accounts, obtaining meter readings, changing meters, and meeting with customers to address questions and service needs. Our ideal candidate will be self-motivated, have strong communication skills, and possess the ethusiasm and drive to deliver high quality service to the community and our customers. Primary customer interface for investigating, addressing, and correcting issues with utility assets.

Requirements

• Knowledge of customer service and ability to handle customer contacts courteously and with respect
• General knowledge of meter installations of various sizes
• Basic understanding of meter function, meter reading, and repair
• Working knowledge of all tools needed to perform job duties
• Knowledge of general plumbing.
• Required to possess and maintain a drivers license valid in the state of their residence
• Once an individual is awarded the position of FSR, he or she must take and pass the appropriate state certification examination for Class E Water Distribution License within 24 months, and apply for certification within 6 months of achieving the minimum experience requirement for certification, if he or she had not already met the minimum experience requirement upon passing the certification test
• Position may be subject to mandatory off hours call-out and overtime
• May be required to complete and maintain forms needed for a driver qualification file
• May be required to obtain a DOT medical card
• Must be adaptable to variations in topography and weather conditions
• Champions safety
• Collaborates
• Cultivates innovation
• Customer obsessed
• Drives Results
• Nimble learning
• High School diploma or equivalent certificate

Nice To Haves

• Meter reading experience, customer service experience, plumbing or water distribution work, cross training in water meter department preferred
• Knowledge of computers
• Some mechanical ability
• Any related activities and past work experience with water systems is suggested

Responsibilities

• Installs or replaces water meters with or without reading devices
• Locates, operates and repairs shutoff valves and/or boxes and external plumbing for defects or leakage
• Examines meters, connections, internal and external plumbing for defects or leakage
• May perform emergency plumbing repairs
• Performs various collection activities, turn offs, reconnects, and the delivery of notices
• Investigates customer complaints and determines corrective action per company procedure
• May investigate illegal water usage
• Completes all necessary forms, sketches, field notes and uses maps and records
• Performs manual digging to uncover valve, curb boxes, using a shovel, digging bar, or pick
• Drives vehicle and/or truck in performance of general job duties
• Walks or drives truck over established route and takes readings of meter dials and radio frequency operated meters as instructed
• Returns route book to business office for billing purposes
• Inspects meters and connections for defects, damage and unauthorized connections
• Indicates irregularities in computer for necessary action by servicing department
• Verifies readings to locate abnormal consumption and records reasons for fluctuations
• Performs sounding
• May turn service off for nonpayment of charges in vacant premises or turn service on for occupants
• Tests and repairs meters, documents results, scraps old meters
• Maintains and stocks meter testing room and meter supply room
• Assists with building maintenance, when needed
• Maintains a properly equipped vehicle which may include DOT DVIR inspections
• Performs other duties as assigned by supervisor.

Benefits

• As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.
• Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees