Field Service Representative, St Louis MO

McKesson•Usa, MO

2d•Onsite

About The Position

McKesson is seeking a Field Service Representative to support a large healthcare customer across multiple locations within the St. Louis market. This field-based role serves as an extension of both the customer and the McKesson team, providing inventory management, operational support, customer service, and issue resolution. The ideal candidate thrives in a customer-facing environment, enjoys solving problems, has exceptional attention to detail, and takes pride in ensuring customers have the right products available when they need them. The FSR role includes significant onsite customer support and local travel throughout the St. Louis area.

Requirements

2+ years of relevant experience
Exceptional attention to detail
Ability to work independently
Strong communication skills
Exceptional professional maturity during customer interactions
Ability to manage multiple priorities simultaneously

Nice To Haves

Ability to travel locally within the St. Louis area 3 to 4 days a week
Healthcare industry experience
Customer relationship management experience
Inventory management experience
Strong organizational and problem-solving skills
Experience using Microsoft Office applications

Responsibilities

Support Customer Operations: Serve as a trusted onsite resource for customer stakeholders and support daily operational needs. Build strong customer relationships and help deliver an exceptional customer experience.
Manage Inventory & Ordering: Monitor inventory levels, place orders, organize products, and help ensure the right products are available when needed. Assist with inventory reviews and identify opportunities to improve efficiency and product availability.
Resolve Customer Issues: Help resolve order discrepancies, backorders, damaged shipments, and other service-related concerns. Work closely with internal teams and customer stakeholders to ensure timely solutions.
Support Projects & Reporting: Assist with customer projects, product conversions, reporting, and operational improvement initiatives. Coordinate activities with McKesson team members, vendors, and customer contacts as needed.