Field Service Representative (Technologist / Technician)

Eaton Corporation•Delta, BC

8d•Hybrid

About The Position

Eaton’s Electrical sector is currently seeking a Field Service Representative. This is a hybrid position that is based at our Delta, BC facility and will require travel to customer sites in the local area. In addition to offering benefits on day one of employment, you will also receive a company vehicle, company cell phone & laptop, tools, uniform/boot allowance, and paid overtime. The Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards. At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Requirements

Diploma or Degree in Electrical field from an accredited institution/ or Red Seal Interprovincial Journeyman Electrician Certification/Ticket
Three (3) years of experience evaluating and servicing electrical distribution or control systems
Local business travel to customer sites required
Business travel to United States for training on safety and Eaton products is required
Valid and unrestricted driver’s license is required
No relocation assistance is provided
Legally authorized to work in Canada without company sponsorship now or in the future

Nice To Haves

Experience with protective relays
Experience in performing power distribution measurements, troubleshooting, and analysis
Class A FSR (Field Safety Representative) certificate of qualification
Excellent communication and interpersonal skills.
Strong analytical aptitude and complex problem-solving skills.
Intermediate/advanced knowledge of Microsoft office applications.
Effective time management, prioritization and project management skills
Strong mechanical aptitude
Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
Understanding of the company’s and competitor’s electrical and electronic products
Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

Responsibilities

Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
Responsible to self-manage assigned projects for electrical equipment, knowledge of electrical test and diagnostic equipment.
Deliver technical solutions to customers.
Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
Mentor less experienced technicians and provide technical training.
Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.