Field Service Representative (Seattle)

Meadow•Seattle, WA

10d•$20 - $26•Onsite

About The Position

Meadow is building the modern funeral home and has become the largest independent funeral home in California, expanding to multiple states. They are focused on hospitality and modern technology. As a Field Service Representative in Seattle, you will be Meadow's on-the-ground presence and the first Meadow employee in this market. You will manage relationships with crematory and transport partners and be the point of contact for families. This is a high-ownership, high-impact role where you will operate across the full service lifecycle and help define the job as the market grows. This is a highly field-based role requiring regular travel across the greater Seattle area.

Requirements

Experienced: You have worked in funeral service and have handled families, remains, and partners before
Relationship-driven and composed: You build trust quickly with families and with partners, and you communicate with care in sensitive situations
Dependable and detail-oriented: On time, prepared, and proud of getting the details right when it matters most
Self-directed: You take ownership, stay resourceful when things change, and operate without close oversight. You will be the only Meadow person on the ground here
Field-ready: You have a valid driver's license and reliable transportation, and you can lift, carry, and move up to 100 lbs in the field

Responsibilities

Build partnerships with our crematory partners: you will be the face of Meadow in these environments and our eyes and ears for what we can be doing better, helping to make the day-to-day work easier.
Own the return of cremated remains: From splitting ashes to handling USPS mail-outs to personally delivering cremated remains to families - you will be responsible for making sure cremains are returned in a timely and professional manner.
Handle first calls: You will be responsible for completing first calls during business hours from the ME and hospitals.
Plan and execute funeral services: You will be responsible for planning and coordinating funeral services and memorials with families, the venue and other parties to make sure everything goes smoothly.
Hold our partners accountable: You will track what our transport and crematory vendors actually deliver, and raise it when they fall short.