Field Service Representative
IQVIA•Carlsbad, CA
•$30 - $32•Onsite
About The Position
Our MedTech Field Service Representatives experience a unique opportunity to respond to, evaluate and prioritize assigned service orders, for assistance with remediation needs are required by the client; including hardware, software, networking, customer service and other computer related technologies. The project team partners with the customer project team to deliver the goal of an on-time successful system implementation on site.
Requirements
- HS Diploma minimum is required or higher degree is preferred.
- Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
- Experience as a military technician, computer technician or other complex electronics technician preferred.
- Experience supporting automation equipment in a healthcare setting is a plus.
- Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
- Strong communication skills and ability to provide exceptional customer support.
- This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
- Travel local and national is required to support customer needs.
- Respond to and arrive at customer sites within the service ticket’s Service Level Agreement
- Must have an active driver license and a personal vehicle to use for job related assignments
- Travel, and your time traveling is paid, as is mileage.
Nice To Haves
- Biomed/Printer Technician or any similar role where heavy lifting and consistent pushing/pulling/stooping/bending required
- Retail or Hospital Pharmacy experience preferred
- Prefer two or more years in the healthcare environment with technical (systems) involvement
- Ability to work independently in customer settings with minimal supervision.
Responsibilities
- Responds to, evaluates and prioritizes assigned service orders, for assistance with remediation needs are required by the client; including hardware, software, networking, customer service and other technologies.
- Performs remediation on medication dispensing hospital units within a hospital setting.
- Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
- Effectively documenting all steps taken to service the request in the appropriate tracking system
- Handles problem recognition and escalating and/or collaborating to solve, more complex issues to advanced team members or department management.
- Maintains personal parts inventory and actively resources needed parts from approved sources
- Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area
- If supporting an area outside of their normal region, efforts will be made in advance to secure proper vendor credentialing
- Sets scheduled availability within BD systems so that notification of new work can be received.
- Works with Novasyte to make BD aware of time off requests for gap coverage and planning
- Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance through customer servicing
Benefits
- This position is eligible for our Medical Benefits.
- Travel, and your time traveling is paid, as is mileage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
