Field Service Representative – Technical Instructor

Saronic Technologies•San Diego, CA

About The Position

Saronic is seeking a Field Service Representative – Technical Instructor to design, develop, and deliver technical training programs focused on the sustainment, maintenance, and troubleshooting of Saronic autonomous surface vessel (ASV) systems. This role blends hands-on technical instruction, field support, and performance assessment to ensure operators and maintainers are fully prepared to sustain Saronic platforms in operational environments. You will be responsible for both delivering and refining training initiatives that cover system diagnostics, maintenance procedures, hardware and software troubleshooting, and sustainment best practices. This role also supports platform integration, commissioning, and operational deployment activities to ensure systems are deployed and maintained effectively. The Technical Instructor works closely with Mission Operations Specialist Trainers, engineering teams, and operational leadership to ensure sustainment training reflects real-world operational demands and evolving system capabilities.

Requirements

Demonstrated success supporting technical systems in field or operational environments.
Strong organizational and time management skills with the ability to manage multiple training events and operational priorities.
Excellent interpersonal and communication skills with the ability to clearly instruct technical concepts to diverse audiences.
Demonstrated problem-solving ability and a proactive approach to troubleshooting complex systems.
Ability to operate effectively in dynamic operational environments.
Job requires up to 50% travel.

Nice To Haves

Prior experience supporting DoD or government customers is a plus.
Military technical maintenance experience is a plus.

Responsibilities

Technical Training & Curriculum Delivery
Develop and deliver training programs focused on ASV system sustainment, maintenance procedures, diagnostics, and troubleshooting.
Provide instructor-led classroom and hands-on technical instruction to internal teams, contracted customers, and DoD partners.
Support the development and refinement of training materials, learning objectives, assessments, and certification standards related to platform maintenance and sustainment.
Conduct training needs analysis to identify sustainment-related skill gaps across operational teams.
Collaborate with Mission Operations Trainers to deliver integrated operator and maintainer training programs.
Technical Procedures & Sustainment Standards
Support the development and validation of maintenance procedures and sustainment best practices for Saronic ASVs.
Contribute to the documentation and refinement of maintenance Standard Operating Procedures.
Assist in establishing sustainment training standards and readiness benchmarks for system maintainers.
Ensure training materials remain aligned with current platform configurations, software updates, and engineering changes.
Field Support & Platform Integration
Provide on-site technical support during ASV system installation, integration, and commissioning activities.
Assist with troubleshooting hardware, software, and system-level issues in operational environments.
Support training and operational events to ensure platform reliability and readiness.
Assist engineering and product teams in validating system performance during testing and operational deployments.
Sustainment Readiness & Capability Development
Train operators and maintainers to independently diagnose, troubleshoot, and repair system issues.
Promote disciplined maintenance practices and reinforce system safety protocols.
Identify recurring technical challenges and provide coaching to improve operator and maintainer proficiency.
Ensure personnel are capable of sustaining Saronic ASVs during extended operational deployments.
Stakeholder Collaboration
Coordinate with engineering, product development, and mission operations teams to ensure sustainment training reflects current system capabilities.
Provide post-training feedback and field observations to engineering and product teams.
Support collaboration between operational training and sustainment training programs.
Assist leadership in refining sustainment readiness standards across operational teams.

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company’s success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office