Field Service Representative (FSR) – Shop Support (Mechanic/Technician)

Mettle Ops•Madison Heights, MI

49d•Hybrid

About The Position

Mettle Ops is seeking an experienced Field Service Representative (FSR) – Shop Support (Mechanic/Technician) to support military vehicle and subsystem build efforts. This position is based in Madison Heights, Michigan, and requires limited travel within the continental United States to support fielding activities, training operations, and customer requirements. This is a hands-on role ideal for mechanically inclined professionals who enjoy diagnosing issues, performing repairs, and supporting the sustainment and modernization of military vehicle platforms and associated systems.

Requirements

High school diploma or equivalent.
Minimum of five (5) years of hands-on technician experience in automotive, military, heavy equipment, agricultural equipment, or similar industries.
Experience operating fabrication and machine shop equipment, including vertical mills, lathes, brakes, drill presses, and related tools.
Proficiency in fabrication and welding techniques, including MIG, TIG, plasma cutting, fixturing, and related processes.
Strong mechanical aptitude with experience supporting automotive, heavy truck, hydraulic, coolant, drivetrain, and powertrain systems.
Ability to read and interpret U.S. Army Technical Manuals and engineering documentation.
Understanding of dimensioning, tolerancing, and measurement practices associated with military engineering drawings.
Strong troubleshooting, diagnostic, and problem-solving skills.
Ability to work independently with limited supervision in shop and field environments.
Must be fluent in English and possess strong verbal and written communication skills.
Valid driver's license with the ability to travel as required.
Ability to lift and move materials and equipment up to 50 pounds.
Ability to stand, walk, bend, kneel, and work in shop and field environments for extended periods.
Ability to work around heavy equipment, machinery, and military vehicles.
Ability to travel and work in varying environmental conditions as required.

Nice To Haves

Prior military service or experience supporting Department of Defense programs.
Experience supporting military vehicle platforms and associated subsystems.
Experience supporting fielding events, new equipment training, or sustainment operations.
Familiarity with inventory tracking systems, maintenance reporting systems, and technical documentation processes.
Army instructor certification or Train-the-Trainer experience.
Ability to obtain and maintain a U.S. Government security clearance.

Responsibilities

Perform scheduled and unscheduled maintenance, repairs, upgrades, and modifications on military vehicle platforms, subsystems, and components.
Diagnose and troubleshoot mechanical and electrical issues and implement corrective actions in real time.
Execute retrofit activities and support vehicle integration efforts as required.
Support government Material Fielding and Training (MF&T) activities at customer locations throughout the continental United States.
Coordinate parts requests and logistics requirements through approved company processes and support personnel.
Provide remote technical support for fielded vehicles and subsystems on an as-needed basis.
Operate and maintain shop equipment and tools in accordance with company procedures and safety requirements.
Read and interpret technical manuals, engineering drawings, and military documentation to perform maintenance and repair activities.
Maintain accurate maintenance records and provide status updates to program leadership and customers.
Ensure proper handling and disposal of materials in accordance with standard operating procedures and environmental requirements.
Maintain a safe, organized, and efficient work environment.