Field Service Representative III (Corpus Christi, TX)

SOLVENTUM•Corpus Christi, TX

3d•$51,760 - $71,170•Onsite

About The Position

Solventum, formerly 3M Health Care, is a new healthcare company with a long legacy of creating breakthrough solutions. We pioneer game-changing innovations at the intersection of health, material, and data science to improve patient lives and enable healthcare professionals to perform at their best. People and their well-being are at the heart of every scientific advancement we pursue. We partner closely with healthcare professionals to ensure our solutions combine the latest technology with compassion and empathy. This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. It also requires customer service in the delivery, pickup, and service of medical equipment, including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties such as performing and assisting in maintaining inventory of products, parts, disposables, and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.

Requirements

High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
Five (5) years of customer facing experience in a private, public, government, or military environment.
One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
Current, valid Driver’s License.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Must be fully vaccinated at least two weeks prior to your start date.

Nice To Haves

Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties.
Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
Experience navigating customer escalations with a solution-based approach.
Experience with prioritizing customer urgent activities and resolving issues onsite.
Ability to lead, mentor and motivate direct reports of all experience levels.
Desire to be part of a team and have self-initiative to work independently.
Excellent follow up/follow through.

Responsibilities

Training other service center employees with respect to operational protocols and processes.
Training customers on Solventum product and processes through basic troubleshooting protocols.
Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment.
Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance.
Overseeing of local business operations to include metrics and required use of couriers.
Preparing medical equipment (cleaning and disinfecting), disposables, and documentation for use and return.
Executing research for missing & misplaced equipment.
Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame, and resource allocation.
Loading & unloading medical devices and supplies.
Processing documentation for delivery and retrieval of products.
Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Driving a company vehicle.
Complying with corporate policies, procedures, and security standards while performing assigned duties.