Field Service Representative II

Canadian Blood Services•Ottawa, ON

6d•Onsite

About The Position

Canadian Blood Services is looking for a Temporary full-time Field Service Representative II to join our dynamic Equipment & Automation team. The Equipment & Automation team is responsible for supporting Canadian Blood Services by providing technical support in various aspects of biomedical engineering. In this role, you will be responsible for providing technical support in various aspects of biomedical engineering, as well as for supporting services on an ongoing basis for: installations, validations, preventative maintenance, demand maintenance, and repairs of specified center and/or national Equipment Services equipment. You will be responsible for documenting all activities within the Canadian Blood Services equipment maintenance database, occasionally providing technical training to peers and FSR I's, and other assorted duties as assigned. As a technologist, this position is seen as a senior FSR role and will be expected to have superior problem-solving and troubleshooting skills.

Requirements

Strong written and verbal communication skills in English are essential
Knowledge of biomedical safety and electrical safety codes and their application
Excellent computer skills are essential
Exceptional attention to detail is required
Effective interpersonal communication, with a willingness to work in a multi-disciplinary team environment
A strong working knowledge of Standard operating procedures, Service manuals, Safety manuals and Manufacturer guidelines
Ability to develop and maintain professional working relationships with colleagues, management, and customers
Strong organizational skills, solid time-management, and being able to manage multiple tasks and competing priorities within short timelines
Motivated to succeed, ability to think outside the box and deliver results
A Valid driver's licence is Required
Post-secondary level diploma in a relevant discipline from a recognized academic institution, preferable Biomedical/Clinical Engineering or Healthcare technology
Minimum of five years related work experience with preference given to those in the healthcare and technology fields
An acquired knowledge of the operations of a health-related organization and/or regulated environment is an asset
Experience with documentation of equipment service records in a highly regulated manufacturing environment is preferred
Well-developed instructor skills to be used in a mentor/trainer role

Nice To Haves

Knowledge of Lean methodologies, such as Lean or Six Sigma is preferred

Responsibilities

Act as a champion of the equipment services program for the site and all serviced sub-sites
Provide technical support and act as a technical subject matter expert to the equipment owners
Perform preventative and demand maintenance for Equipment Services equipment and Canadian Blood Services manufacturing equipment
Consults and provides subject matter expertise in the acquisition of new equipment
Under the direction of the regional supervisor is responsible for technical writing related to the equipment services program
Under the direction of the regional supervisor is to act as a mentor for junior biomedical technologists/technicians
Generates documentation ensuring adherence to Canadian Blood Services corporate standards and applicable regulations
Performs other related duties as required