Field Service Representative II – Tallahassee, FL

Solventum•Tallahassee, FL

5d•Onsite

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative II will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle. Additional responsibilities may include next level escalation point of contact and taking ownership for maintenance and execution of at least one key service center responsibility (for example: Performs inventory on assets, parts, disposables, and supplies including counts, research and reconciliation and documentation per company policies and protocols). As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Requirements

High School Diploma/GED or higher
Requires a minimum of 3 years of work experience in a customer facing or service-related field
Current, valid Driver’s License
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Experience with Microsoft Office & iOS applications
Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.

Responsibilities

Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.
Obtains and evaluates all information regarding service and product inquiries and providing prompt responses & appropriate follow up.
Seeks out unmet customer needs and provides solutions or relays requirements to manager.
Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.
Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.
Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
Follows all work and safety instructions and conforms to Company and Departmental policies and procedures.
Maintains a clean, orderly and safe working environment
Assists with process training of other staff and customers when applicable; Serves as designated facility contact person in the absence of the Field Service Lead.
Primary ownership of a core service center process such as inventory management to include tracking, reconciliation, and order management of assets, parts, disposables, and supplies.
Complies with corporate policies, procedures and security standards while performing assigned duties.