Field Service Representative I – Elkridge, MD

Solventum•Elkridge, MD

8d•Onsite

About The Position

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle. As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Support s customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions Executes timely and accurate order management using company issued computers and electronic equipm ent for accurate documentation and record keeping. Obtains and evaluates all information regarding service and product inquiries and provid es prompt responses & appropriate follow up . Gather s customer feedback responding and/or escalating to management as appropriate . Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment. Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position. Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery. Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service. Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners ; Loading and unloading medical equipment from company vehicles. Follows all work an d safet y instructions and conforms to Company and Departmental policies and procedures . Mains a clean, orderly and safe working environment

Requirements

High School Diploma/GED or higher
Requires a minimum of 1 year of work experience in a customer facing or service-related field
Current, valid Driver’s License
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as in the Job Safety Analysis (JSA)
Experience with Microsoft Office & iO S applications
Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.

Responsibilities

Support customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions
Execute timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.
Obtain and evaluate all information regarding service and product inquiries and provide prompt responses & appropriate follow up.
Gather customer feedback responding and/or escalating to management as appropriate.
Assist customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.
Safely operate a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.
Prepare medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
Organize and execute assigned work tasks to effectively and efficiently meet customer expected timeframes for service.
Track inventory control on assets, parts, disposables, and supplies.
Contact customers regarding coordination of delivery and retrieval return of products
Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
Follow all work and safety instructions and conform to Company and Departmental policies and procedures.
Maintain a clean, orderly and safe working environment.