Field Service Representative (FSR) Coordinator

Griffon Aerospace•Madison, AL

10d•Onsite

About The Position

Griffon Aerospace is seeking a Field Service Representative (FSR) Coordinator to manage the scheduling, deployment, and support of field service personnel supporting customer sites, flight test operations, and fielded systems. This role serves as the central point of coordination between FSRs in the field, program management, flight operations management, logistics, and engineering teams, ensuring field support activities run smoothly, on schedule, and in compliance with contract and safety requirements.

Requirements

2–5 years of experience in field service coordination, logistics, operations, or program support (aerospace/defense industry preferred)
Strong organizational skills with the ability to manage multiple concurrent schedules and priorities
Excellent written and verbal communication skills
Proficiency with Microsoft Office (Excel, Outlook, Word); experience with scheduling software or ERP software a plus
Must excel at working independently and exercise sound judgment in a fast-paced environment
Must be eligible to obtain and maintain a U.S. Government security clearance
U.S. Citizenship required

Nice To Haves

Prior experience supporting UAS, aerospace, or defense field operations
Familiarity with DoD travel and per diem policies
Experience coordinating cross-functional teams across engineering, logistics, and program management

Responsibilities

Coordinate scheduling, staffing, and deployment logistics for Field Service Representatives supporting domestic and/or international customer locations
Serve as the primary point of contact between deployed FSRs and internal teams (program management, engineering, logistics, HR)
Track FSR travel, lodging, per diem, and deployment documentation; ensure compliance with company policy and contract terms
Maintain FSR certification, training, and readiness records; flag upcoming expirations or gaps
Coordinate with flight operations management to align FSR staffing levels with contract requirements and customer demand
Assist in onboarding new FSRs, including coordinating training schedules and required documentation
Monitor field reports and escalate technical or logistical issues to appropriate internal teams
Coordinates equipment and logistics for CONUS and OCONUS deployments/events.
Support audits and compliance reviews related to field service operations
Maintain accurate records in tracking systems (e.g., scheduling software, CRM, or ERP tools)