Field Service Representative (FSR) Build & Configure Engineer

M9 Solutions•San Diego, CA

1d•Onsite

About The Position

M9 Solutions is seeking a Field Service Representative (FSR) Build & Configure Engineer to work onsite in San Diego, California, supporting a government contract. The position oversees software builds and configuration on government-owned hardware in a government-owned facility. It involves configuring and validating enterprise server hardware and software, coordinating concurrent build activities, and working closely with government personnel, contractors, vendors, internal teams, and remote engineers. An active TS/SCI clearance and U.S. citizenship are required.

Requirements

Active TS/SCI security clearance.
U.S. citizenship.
Strong technical background, ideally in Computer Science, Software Engineering, or a related field.
Experience supporting on-premises server deployments.
Background in Linux system configuration and management, including comfort using the Linux command line.
Experience configuring enterprise server hardware and software.
Experience configuring and debugging IPv4 networks, including static IP assignment, routing, and NAT.
Demonstrated experience coordinating complex technical work across multiple teams, vendors, and stakeholders.
Comfort working in classified government environments and navigating government lab protocols.
Strong communication skills, including status reporting, gathering feedback, and troubleshooting with technical and non-technical audiences.
Ability to work independently and make sound decisions with minimal supervision in a fast-moving, high-stakes environment.

Nice To Haves

Experience with edge hardware deployment or government hardware build-and-configure operations.
Technical fluency in areas such as Python, SQL, or Spark, sufficient to understand platform behavior and engage credibly with engineers.

Responsibilities

Oversee software builds and configuration on government-owned hardware in a government-owned facility.
Configure and validate enterprise server hardware and software, including operating system installation, network configuration, and system-level troubleshooting.
Maintain build schedules across concurrent work streams and ensure each activity has an owner.
Map key technical and procedural processes and verify they are followed by U.S. Government and contracted personnel.
Record and report progress on ongoing builds, providing stakeholders with an authoritative status source.
Liaise day-to-day with government and contract officials in the lab.
Coordinate across external vendors, internal teams, and remote engineers, relaying technical issues and feedback.
Surface questions, blockers, and feedback from government stakeholders and route them to appropriate owners.
Train new personnel on lab processes and procedures.
Deliver desk-side, classroom, and one-to-one training to analysts and operators.
Provide operational and technical feedback to government stakeholders and engineers in other locations.
Support technical requests from government personnel and coordinate responses, support, and training as needed.