Field Service Representative 1

Gaumard Scientific

15h•Remote

About The Position

The Field Services Representative 1 at Gaumard will be responsible for diagnosing and repairing Gaumard simulators using light hand tools or electronics equipment. This role also involves installing new simulators and their support equipment, as well as providing operational in-service training to customers on how to effectively operate and maintain the simulators. The position requires the ability to perform essential duties satisfactorily, including troubleshooting and repair based on schematics and instructions. This is a remote position, managing either Region A (Ohio, Indiana, Michigan, Illinois) or Region B (Virginia, North Carolina, South Carolina, Georgia), and involves significant travel to customer sites.

Requirements

Requires an Associate degree in a technical or medical area or equivalent experience.
Ability to work extended hours (after 5:00 p.m. and/or weekends) to complete tasks or projects.
Ability to analyze and solve problems in a constantly changing environment.
Self starter with ability to perform under pressure.
Experience with workstation software and hardware installation, upgrades, and repairs.
Experienced with: Windows 8/10/11, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint).
Excellent communications and time management skills.
Ability to travel 75+%.
Ability to work with limited supervision.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Performs operational in-service training and installation of Gaumard Standard and Advanced Patient simulator(s) at customer sites.
Visits hospitals, universities, medical centers, etc., to inspect, diagnose, and repair Gaumard’s Standard and Advanced Patient simulators using light hand tools or electronics equipment.
Follow schematics, drawings, diagrams, samples; or written/verbal instructions in order to troubleshoot and/or repair simulators during the course of a single visit.
Actively requests support and verification of process from senior Field Services Reps. in the trouble shooting, repair, and installation of a simulator(s) and its support equipment.
Participate in group communications with other Field Services Team members.
Completes repairs and verifies functionality in both a neat and timely fashion.
Completes required documentation in a timely manner.
Serves as contact for conference calls with customers.
Other duties as required.