Field Service Rep
About The Position
One of our clients, a medical services company, is looking for an enthusiastic Field Service Engineer (Level II). This is a fully remote position with a St. Louis, MO territory. Travel is around 70%. This is a full-time employment position with a base salary up to $90K and a great benefits package. It is a permanent position with great benefits. The Field Service Representative provides on-site technical support for the company's Patient Monitoring, Anesthesia, and Ultrasound systems. This role is responsible for installations, inspections, repairs, preventive maintenance, and software updates, ensuring optimal system performance and customer satisfaction. The representative serves as the front-line technical expert, maintaining positive relationships with customers while supporting service contracts and assisting sales and clinical teams.
Requirements
- Associate degree in Electronics, Biomedical Engineering, or related field (Bachelor’s degree preferred).
- Prior experience in field service or hospital biomedical engineering preferred.
- Strong technical proficiency in troubleshooting and repair of medical devices.
- Excellent organizational and communication skills with the ability to work independently.
- Customer-focused attitude with strong problem-solving and analytical abilities.
- Valid driver’s license and clean driving record.
- Must be authorized to work in US for ANY EMPLOYER.
Responsibilities
- Perform installation, repair, inspection, and preventive maintenance of medical systems in hospitals and surgical centers.
- Configure and maintain system software and networks supporting company's products.
- Provide timely technical support via phone or in person to customers, sales, and clinical teams.
- Document all service activities in compliance with company quality and administrative standards.
- Manage service contracts, including renewals, quotations, and securing new agreements.
- Maintain all company equipment—loaners, test tools, spare parts, and vehicle—in good working order.
- Support cross-functional partners (Sales, Clinical Education, Technical Support) on technical matters.
- Provide backup service coverage outside the assigned region when required.
Benefits
- Great benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
