Field Service Rep

Brains Workgroup•Columbus, GA

2d•Remote

About The Position

One of our clients, a medical services company, is looking for an enthusiastic Field Service Engineer (Level II). This is a permanent position with great benefits and is fully remote with a South GA Territory. Travel is around 70%. The Field Service Representative II provides advanced technical service and support for the company’s Patient Monitoring, Anesthesia, and Ultrasound systems. This role is responsible for installation, inspection, repair, preventive maintenance, and software/network configuration of medical equipment, ensuring reliability and customer satisfaction. The representative serves as the primary on-site technical resource, maintaining strong relationships with customers and collaborating closely with regional and national service teams.

Requirements

Associate degree in Electronics, Biomedical Engineering, or equivalent technical discipline.
Minimum 2 years of field service or hospital biomedical experience.
Strong proficiency in troubleshooting, repair, and calibration of medical devices.
Excellent organizational, communication, and customer service skills.
Independent, self-directed work ethic with attention to detail and accountability.
Enthusiastic team player with a proactive, solution-oriented mindset.
Valid driver’s license and clean driving record.
Must be authorized to work in US for ANY EMPLOYER. No H1 Visa support for this position.

Responsibilities

Perform installation, repair, inspection, and preventive maintenance of medical systems in hospitals and surgical centers.
Configure and maintain system software and networks supporting company's products.
Provide timely technical support via phone or in person to customers, sales, and clinical teams.
Document all service activities in compliance with company quality and administrative standards.
Manage service contracts, including renewals, quotations, and securing new agreements.
Maintain all company equipment—loaners, test tools, spare parts, and vehicle—in good working order.
Support cross-functional partners (Sales, Clinical Education, Technical Support) on technical matters.
Provide backup service coverage outside the assigned region when required.