Field Service Quality Coordinator -Sperry Drilling
About The Position
The Field Service Quality Coordinator is responsible for driving service quality, reliability improvement, and operational excellence initiatives across Sperry Drilling Services field operations, repair and maintenance (R&M) activities, and operational support functions. This role leads failure investigations, analyzes performance trends, and develops corrective and preventive actions to improve tool reliability, operational performance, and customer satisfaction. Working closely with operations, maintenance, engineering, and service quality teams, the position serves as a key resource for identifying improvement opportunities, ensuring compliance with Halliburton Management System (HMS) standards, and promoting a culture of continuous improvement throughout the organization. The successful candidate will support reliability and quality programs for drilling technologies including Rotary Steerable Systems (RSS), MWD/LWD tools, and associated drilling services technologies used across North American land operations.
Requirements
- Bachelor's degree in Science, Technology, Engineering, Mathematics (STEM), or related technical discipline.
- Minimum 4 years of experience in service quality, reliability, field operations, maintenance, engineering, or related oil and gas operations.
- Experience conducting investigations, root cause analysis, failure analysis, or performance improvement initiatives.
- Strong analytical, problem-solving, and data interpretation skills.
- Excellent communication, presentation, and stakeholder engagement abilities.
- Ability to travel to field and maintenance locations as required.
Nice To Haves
- Experience in drilling services, RSS, MWD/LWD systems, downhole tools, repair and maintenance operations, or reliability programs.
- Strong technical knowledge of Rotary Steerable Systems (RSS), including iCruise CX, and MWD/LWD technologies utilized in US Land operations.
- Customer-facing experience supporting major operators within US Land markets.
- Experience with advanced root cause analysis methodologies such as Apollo, TapRooT, or equivalent.
- Familiarity with quality management systems, auditing processes, and continuous improvement methodologies.
- Experience with failure analysis, corrective action programs, and performance metrics reporting.
- Experience with data analytics and reporting tools such as Power BI, SQL, or Python.
- Knowledge of Halliburton Management System (HMS), quality systems, or similar operational standards.
- Lean Six Sigma, quality, reliability, or auditing certifications are a plus.
Responsibilities
- Lead and coordinate failure investigations across field operations and repair and maintenance (R&M) activities.
- Analyze service quality data, reliability trends, and failure information to identify root causes and implement corrective and preventive actions.
- Develop and drive initiatives to reduce repeat failures and improve product reliability, service quality, and operational performance.
- Prepare and distribute customer-facing failure investigation reports and communicate lessons learned and best practices.
- Review operational processes and identify gaps relative to Halliburton Management System (HMS) standards and service quality requirements.
- Maintain service quality databases, records, and reporting systems to ensure accurate performance metrics, reliability reporting, and trend analysis.
- Provide service quality leadership through regular reporting of key performance indicators, improvement opportunities, and operational performance trends.
- Prepare and deliver internal and customer service quality reviews and performance presentations.
- Visit field, repair, and operational facilities to evaluate performance issues, identify knowledge gaps, and recommend improvement actions.
- Coordinate and participate in internal service quality audits, compliance reviews, and selected supplier audits.
- Collaborate with operations, engineering, reliability, maintenance, and technology teams to support continuous improvement initiatives.
- Support reliability improvement programs for RSS, MWD/LWD, and drilling services technologies.
- Promote a culture of safety, quality, operational excellence, and customer focus.
Benefits
- Comprehensive and affordable benefits package that covers your physical, emotional, financial, and parental needs — now and in the future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
