Field Service Program Specialist
About The Position
The Field Service Program Specialist partners with the Corporate Field Service Manager to provide operational governance for third-party field service providers and technicians. This role acts independently to set day-to-day priorities, lead complex issue resolution, and drive consistent performance to established standards, SLAs, and customer experience expectations. The Specialist proactively identifies risks and trends, coordinates cross-functional response plans, and drives measurable service improvements through data-based insights, process standardization, and provider performance management. This role supports third-party provider lifecycle management, service quality governance, and continuous improvement initiatives, and independently leads routine-to-moderate escalations, performance follow-up, and stakeholder reporting. The Specialist builds and maintains KPI definitions and reporting standards, and supports strategic planning by preparing insights, trends, and recommended actions.
Responsibilities
- Partners with the Corporate Field Service Manager to provide operational governance for third-party field service providers and technicians
- Acts independently to set day-to-day priorities
- Leads complex issue resolution
- Drives consistent performance to established standards, SLAs, and customer experience expectations
- Proactively identifies risks and trends
- Coordinates cross-functional response plans
- Drives measurable service improvements through data-based insights, process standardization, and provider performance management
- Supports third-party provider lifecycle management, service quality governance, and continuous improvement initiatives
- Independently leads routine-to-moderate escalations, performance follow-up, and stakeholder reporting
- Builds and maintains KPI definitions and reporting standards
- Supports strategic planning by preparing insights, trends, and recommended actions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
