Field Service Program Manager

XNRGY Climate Systems • Mesa, AZ

7d • Hybrid

About The Position

The Field Service Program Manager leads the end-to-end service program lifecycle, ensuring every unit meets XNRGY’s quality, performance, and customer delivery standards. This role owns and orchestrates post-production service programs including rework, start-up, commissioning, warranty, and field support across multiple projects and geographies. The position drives program-level visibility, manages execution across cross-functional teams, and implements scalable processes to support rapid growth. Success in this role requires strong program management capabilities, operational discipline, and a continuous improvement mindset to deliver consistent, high-quality customer outcomes at scale.

Requirements

• 8+ years of progressive experience in service operations, program management, or project management.
• Proven track record managing complex service programs with highly technical products.
• Experience with ERP/CRM systems, service management platforms, and performance dashboards.
• Ability to travel across the U.S. (50–80%), with non-consecutive trips that vary by project needs—from short site visits to full weeks on-site.
• Candidates not based in Arizona should also expect regular time at the Arizona office.
• Demonstrates strong planning, program structuring, and follow-through capabilities.
• Maintains a disciplined approach to managing complex service programs and field operations at scale.
• Balances empathy with sound business judgment to prioritize and support client needs.
• Maintains a proactive and solution-oriented approach to service delivery.
• Builds trust through clear, respectful, and professional interactions.
• Effectively communicates across all levels of the organization and with external stakeholders.
• Thrives in dynamic environments and manages shifting priorities with composure and focus.
• Demonstrates flexibility while maintaining high standards of execution.

Nice To Haves

• Experience in manufacturing, HVAC, construction, or data center environments is strongly preferred; however, candidates from adjacent complex industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply.
• An engineering background is preferred, but candidates with strong operational, business, or technical program management experience will be considered.

Responsibilities

• Apply program and project management methodologies (PMI, Agile, Lean) to ensure scalable, repeatable, and cost-effective execution across service programs
• Own and lead cross-functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, and field support)
• Establish program governance, standard work, and execution frameworks to ensure consistency across projects and regions
• Ensure employee supervision, safety compliance, and execution readiness across all field activities
• Track program-level progress, risks, and dependencies, and adjust plans to meet delivery timelines
• Serve as the primary escalation point and strategic liaison with external partners such as General Contractors; construction site presence required
• Act as primary program lead between XNRGY and its customers for all units shipped across multiple projects.
• Launch scalable dashboards to monitor rework timelines, cost efficiency, and field quality performance across programs.
• Build and standardize service program frameworks aligned with the company’s rapid expansion and increasing service demand.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed