Field Service Professional - Quebec

The Home Depot•Quebec, QC

6d•Onsite

About The Position

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview: As a Field Service Professional (FSP), you will maintain a variety of light industrial equipment found in The Home Depot retail locations and manufacturing facilities (ex. Distribution Centers, etc.), including but not limited to paint shakers, saws, blind cutting machines, and lift equipment. This position requires someone that is a self-starter, who is eager to “hit the road" and is driven to ensure equipment is working correctly to support Excellent Customer Service. This role provides preventative maintenance and repairs in various assigned locations that requires travel to the assigned Home Depot stores with a designated company vehicle.

Requirements

Experience and ability to provide excellent customer service.
Excellent written and verbal communication skills.
Ability to work independently and take initiative.
Strong time management skills.
Valid Driver’s License for the province you reside in and good driving record.
Must be 18 year or older.
Must be legally permitted to work in Canada.
Must pass a background check.
Must be able to read mechanical, hydraulic, pneumatic, and electrical schematics as required.
Working knowledge of handheld technology (smartphone, laptop, tablet, etc.).
Wrench-in-hand experience (mechanical, engineering, electrical, copiers, or cable installation).
Versatile equipment maintenance repair skill set.
Must provide own standard tools used in the trade/craft.
Ability to read and understand parts list.
2 years of experience in machine/tool repair and troubleshooting and/or 2 years of experience in performing light industrial equipment repair.
Highschool Diploma or Equivalent

Nice To Haves

Education from a Technical or Trade school an asset.
Resides within 50 kms of target city.
Basic electrical experience an asset.

Responsibilities

Maintain, troubleshoot, and service light industrial equipment both mechanically and electrically.
Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
Test each system after service/repair is complete to ensure the system is functioning properly.
Perform inspection of customer systems to prevent future issues.
Read mechanical, hydraulic, pneumatic, and electrical schematics as required.
Foster a culture of customer service & support and GET involved to exceed customer expectations.
Be available and accessible by phone/tablet daily during scheduled hours as required.
Coach and mentor peers in the FSP & Maintenance Service Professional (MSP) roles & collaborate to complete repairs effectively.
Maintain Home Depot vehicle and personal appearance.
Provide daily detailed and clear service reports.
Use technical applications for word processing, modification of excel spreadsheets, inventory control, and reporting.
Use assigned technology (ex. phone, tablet, apps, etc.) effectively to complete daily tasks.
Communicate regularly with store leadership team and store support center (SSC) associates.
Communicate effectively about service/repairs performed with store leadership team, associates, and peers.
Use sound judgment or partnering with a peer/leader when dealing with and eliminating safety related issues.
Use proper personal protective equipment (PPE) as required.
Follow all safety related SOPs.
Use the proper tool for the task at hand.