Field Service Power Generation Service Supervisor

Cummins • West Valley City, UT

9d • Onsite

About The Position

We are looking for a talented Field Service Power Generation Service Supervisor to join our team in Service in West Valley City, UT. In this role, you will make an impact by optimizing technician efficiency and repair quality, strengthening team capability and engagement, providing first-line technical support, enhancing operational safety, quality, and cost control, protecting customer trust, driving continuous improvement, maintaining superior customer satisfaction, and ensuring reliable, high-quality service execution by supervising technicians and team leaders who install, service, and repair equipment and machinery. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Responsibilities

• Optimize technician efficiency and repair quality by coordinating schedules, aligning work plans with customer quotes, and monitoring productivity and outcomes.
• Strengthen team capability and engagement through consistent coaching, feedback, and performance reviews that support professional growth.
• Provide dependable first-line technical support to technicians and escalate complex issues promptly to keep repairs on track.
• Enhance operational safety, quality, and cost control by managing service logistics, materials, equipment, and staffing efficiently.
• Protect customer trust by developing and reviewing accurate service quotes, communicating updates proactively, and addressing repair plan deviations early.
• Drive continuous improvement by analyzing processes, identifying inefficiencies, and implementing changes that elevate service delivery.
• Maintain superior customer satisfaction by monitoring open repairs, resolving issues quickly, and building strong relationships through frequent, professional communication.
• Ensure reliable, high-quality service execution by supervising technicians and team leaders who install, service, and repair equipment and machinery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed