Field Service Manager – Canada

Custom Truck One Source•North Dumfries, ON

9d•Onsite

About The Position

Custom Truck One Source (CTOS) is expanding its Canada team and is looking for a Field Service Manager to support its growing operations. CTOS operates service locations in Ayr, Ontario, and Calgary/Edmonton, Alberta, and is part of a North American network of over 40 locations across the U.S. and Canada. This role is on-site and can be based out of any CTOS Canada location. We specialize in truck-mounted hydraulic utility equipment, including aerial bucket trucks, digger derricks, hi-rail trucks, cranes, and other utility and heavy equipment. As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.

Requirements

High School Diploma or equivalent (GED)
Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
5+ years of experience in heavy equipment, truck, or construction machinery repair
Strong knowledge of Hydraulics
Strong knowledge of Electrical systems
Strong knowledge of Chassis and track equipment
Strong knowledge of Utility equipment (cranes, digger derricks, hi-rail)
Ability to read and interpret technical manuals and diagnostics
Strong leadership, communication, and problem-solving skills
Comfortable using laptops/diagnostic tools

Nice To Haves

Hands-on leader who leads by example
Highly collaborative and solutions-oriented
Committed to safety, quality, and customer satisfaction
Thrives in a fast-growing, team-focused environment

Responsibilities

Dispatch and coordinate Field Service Technicians for all offsite work
Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
Review and verify technician work; escalate issues as needed
Manage incoming service calls and assign resources accordingly
Maintain compliance with DOT regulations and technician logs
Review inspection reports, repair orders, and timecards for accuracy
Update and maintain the Customer Interaction Center daily
Communicate with customers and internal teams to minimize equipment downtime
Partner with the Service Manager to improve operations and customer satisfaction
Support scheduling, including on-call rotations and reporting
Travel as needed (10–25%) based on business needs
Ensure adherence to safety standards and participate in CTOS and OEM training