Field Service Manager

RDO Equipment Co.•Pflugerville, TX

58d•$70,000 - $90,000

About The Position

Take the lead as a Field Service Manager and make an impact where on the front lines. You'll manage work orders, dispatch technicians and keep everything running smoothly in the field. If you're ready to lead a talented team and deliver exceptional customer experiences, this is your chance to build a career you love. When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Austin, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Austin and make your impact today.

Requirements

Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
Customer Service Skills: You're passionate about delivering top-notch customer experiences.
Tech-Savvy: You're confident using computers and quick to learn new systems.
Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
Communication: You express yourself clearly, both in writing and in conversation
Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
Dispatching and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

Benefits

$70,000-$90,000 / year
24% bonus potential
A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
Team outings: We regularly attend events and doing things together outside of work.
Great team atmosphere: Everyone is willing to help out when needed. Monthly events like chili cook-offs, a Christmas party and a pumpkin carving contest.
Team member perks: Ice Cream Wednesdays and Hot Dog Fridays. Food trucks/snow cone trucks in the heat of the summer.
Safe environment: Management and team members look out for the safety of others in the shop and around equipment.
Equipment variety: We work on and with a lot of different kinds of machines, this is especially a perk for our technicians.
Emphasis on training: Training and development are big deals here; every technician has the opportunity to become a capstone technician.
Customer & association events: Team building events with customers and associations.