Field Service Manager

ASM • Chandler, AZ

3d

About The Position

As a Field Service Manager , you will lead ASM’s service operations team supporting a Tier 1 customer in a high-volume semiconductor manufacturing environment. You will manage a team of Field Service Engineers, act as the primary technical interface between ASM and the customer, and ensure the highest standards of tool performance, customer satisfaction, and operational excellence.

Requirements

• Strong leadership and team-building skills in a multicultural environment.
• Customer-centric mindset with excellent communication skills.
• Ability to remain poised under pressure and adapt to changing priorities.
• Tenacity and proactive attitude to resolve issues thoroughly and accurately.
• Bachelor’s or Master’s degree in Chemical Engineering, Electrical Engineering, Materials Science, Physics, or related field.
• 10+ years of experience in semiconductor or capital equipment industry.
• Proven ability to lead and motivate diverse teams.
• Broad technical experience in semiconductor device applications and deposition processes.
• Experience supporting Tier 1 customers in HVM environments.
• Ability to travel up to 20% and work additional hours during escalations.

Responsibilities

• Champion a "Safety First" culture and ensure compliance with all safety policies.
• Lead, mentor, and develop a high-performing team of Field Service Engineers.
• Foster a culture of trust, quality, and continuous improvement.
• Drive workforce productivity through planning, scheduling, and performance management.
• Define and achieve KPIs for service delivery and operational excellence.
• Manage budgets, control costs, and implement cost-saving initiatives without compromising quality.
• Build strong technical relationships with key customer stakeholders.
• Serve as the primary escalation point for complex technical and operational issues.
• Communicate effectively with internal and external stakeholders, including senior executives.
• Identify opportunities for business growth within the customer account.
• Align team objectives with ASM’s long-term strategy and site initiatives.
• Maintain deep technical knowledge of ASM equipment and semiconductor processes.
• Guide advanced troubleshooting and structured problem analysis to minimize downtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees