Field Service Manager

Petro Towery-posted 3 days ago
Full-time • Manager
Cincinnati, OH
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PETROLEUM FIELD SERVICES MANAGER Petro Towery is looking for a customer oriented person to manage our field services team in Louisville, KY Starting wage based on field knowledge and service management experience If you are looking for a rewarding career with competitive pay then Petro Towery is the company for you. Benefits Include: 8 paid holidays per year Up to 7 weeks personal time off per year Excellent benefits package 401K with company match up to 6% Full training facility to meet industry standards Summary The role of the Field Service Manager is to maintain a fully trained service staff to meet customer needs; coach and evaluate service staff as needed; work with vendors and customers on any issue that needs attention; and provide support to parts, billing and sales staff on service-related issues.

  • Manages the day-to-day functions of the Service Department.
  • To include reviewing daily time of assigned employees, checking out all completed service calls with assigned employees and verifying employees status near end of day (3:30 pm) to ensure ending their day in a timely manner and with no issues.
  • Ensures a positive image of their department by ensuring vehicles are clean and employees have on proper uniforms.
  • Review Work in Process Report and Tickets Not Completed reports for their assigned area daily
  • Ensure proper maintenance of all service vehicles, heavy equipment and trailers.
  • Schedules daily/weekly/monthly activities of Service Department
  • Review Projects with all involved a week ahead of schedule to ensure all parts have been acquired and staged.
  • Go over the Scope Of Work and Quotes with the lead on each of these Projects.
  • Resolves commissioning and registration issues with vendors
  • Guides employee actions by researching, developing, writing and updating Service Department policies, procedures, methods and guidelines
  • Ensures all Service Department staff are trained on current systems, processes and mobile tablet billing procedures
  • Analyzes various vendor contracts to ensure we are providing service to contract specifications
  • Evaluates Service Department staff on performance and provide feedback on raises and promotions
  • Works with vendors on special projects
  • Works with current customer base on any needs they may have
  • Procures new relations with prospective customers
  • Works with warehouse staff on recommended inventory levels
  • Resolves billing issues and customer complaints
  • Meets and exceed Service Department deadlines
  • Performs other duties as assigned
  • 8 paid holidays per year
  • Up to 7 weeks personal time off per year
  • Excellent benefits package
  • 401K with company match up to 6%
  • Full training facility to meet industry standards
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