Field Service Manager

Earn up to $3,000 SIGN-ON BONUS•Hobbs, NM

13d•Onsite

About The Position

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Branch/Service Manager with respect to the best interests of the company wherever field service department activities are involved in a manner that reflects the company’s vision of working as “One Professional Team.”

Requirements

High School Diploma or GED
5+ years experience servicing heavy equipment
3+ years administrative/clerical
5+ years customer service experience
3+ years sales experience
3+ years supervisory/management experience
Standing, walking, talking, sitting, use of hands & hearing
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Basic knowledge of Microsoft PowerPoint and Access
Intermediate knowledge of Microsoft Outlook and Excel
Intermediate knowledge of Wynne and ET/SIS/SIS Web/STW
Advanced knowledge of DBS

Nice To Haves

Some college or trade school preferred

Responsibilities

Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.
Ensures all warranty invoicing, to internal and external customers, is completed
Supplies all documents and reports needed to the Service or Branch Manager
Develops and manages yearly budget for the Field Service operation
Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
Provides any safety equipment and training to all field service technicians as needed
Works with customers to resolve concerns about service work
Provides easy to read and accurate quotes to internal and external customers and PSR’S in order to sell hours in the field service department
Recommends the most cost effective repair procedure and guideline to all customers and PSR’s
Applies working knowledge of Caterpillar systems to include basic mechanical and elect, and hydraulic systems
Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch/Service manager
Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations
Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Branch/Service Manager
Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
Oversees some or all of: Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, Service Clerk, Field Service Clerk, PIP/PSP Technicians, and Service Writers
Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible
Conducts performance reviews for all Field Service technicians and administrative employees
Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines