Field Service Manager-Gainesville, FL

Satellites Unlimited•Gainesville, FL

9h•$54,000•Onsite

About The Position

Satellites Unlimited, LLC is a regional service provider in the paid satellite tv industry. With 14 office locations and over 300 employees, we are an exclusive Regional Service Provider for DISH Network in the states of AL, MS, FL, LA, GA, AR, TN and NC. We are an employee owned and operated organization that has consistently enjoyed success and performed at an extremely high level throughout our 30-year history. We provide various products and services to our customers, up to and including video, internet, home automation, security, and state of the art sound system installations. We continuously invest in our team members in order to provide the best service possible to over 200,000 customers annually. We believe that our people are our greatest asset and the driving force behind everything we do. Our people are working towards their dreams every day! The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 8-12 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment.

Requirements

3+ years managing service/repair personnel
Strong communication skills including the desire to develop and lead teams
Ability to manage/prioritize multiple tasks/projects
Excellent communication skills (oral, written, and presentation)
Demonstrate effective computer and technology skills
Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length
Must be able to work in tight spaces, including attics and crawl spaces
Must be able to work outside in all weather conditions
Must be able to stand for extended periods of time

Nice To Haves

Hands-on field technical experience considered a plus

Responsibilities

Motivate and build a winning culture on a team
Train, develop, coach and mentor team members to become high performing technicians
Follow specified work processes and standardization while building a winning culture
Demonstrate a high level of competency in upselling products and services while on site in the customer's home
Identify and address any issues that may impact employee satisfaction and retention
Lead a team that consistently results in �extremely satisfied� customers
Conduct performance review meetings, coach employees� about work-related issues and job performance opportunities, monitor employees work levels and review work performance
Provide technical troubleshooting and support to technicians
Share relevant information to technicians and team-members as appropriate
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety
Conduct technician team load out meetings
Complete van inspection, maintenance, and cleaning
Investigate accidents or injuries and prepare reports of findings
Maintain a safe work environment by following safe practices and adhering to safety policies

Benefits

Company paid life insurance
Short term and long term disability
Access to 24/7 TELEHEALTH Services
401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App
Performance bonus upon meeting certain company metric goals
Employee Stock Ownership Program allocates shares to every team member and serves as a separate retirement account
Paid Vacation is allocated to every employee. Team members are given 10 days of vacation in their first year alone.
Incredible Rewards and Recognition Program - we have many events a month that recognize and reward performance for several key metrics.
Promotional Opportunities are available for those looking to expand their responsibilities and/or lead others.
Ongoing training and development to maximize your career potential.
Employee Assistance Program is available to every team member and provides: Financial planning, Legal assistance, Child and elder care, Many other services
Tuition Reimbursement up to $3,000 per calendar year.