Field Service Manager

Culligan Quench•Jacksonville, FL

5d•Onsite

About The Position

Culligan Quench is seeking a full-time Field Service Manager in the Jacksonville, FL area. The Field Service Manager (FSM) will assist the Regional Service Director (RSD) and is responsible for general customer management, installations, and providing assistance and guidance to Field Service Technicians (FST). The company's purpose is to impact people's lives and improve the earth by helping to eliminate single-use plastic bottles by delivering on-demand filtered water solutions. Culligan Quench offers bottle-free water coolers, ice machines, sparkling water dispensers, and coffee brewers. The company has grown from a regional company to an international leader, with over 1,600 team members operating out of more than 90 locations across North America and Puerto Rico.

Requirements

2 - 5 years of management experience
Vocational technical school diploma/certification
Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
Prior management experience, route-based preferred
Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
OSHA 10-hour certified or be OSHA trained within 3-months of employment
Superior verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
The use of personal digital assistants (i.e. tablets and smartphones)
A valid a current driver’s license in good standing
A clean work record and ability to pass a pre-employment drug screen

Nice To Haves

Licensed plumbers or comprehensive plumbing skills are preferred
Knowledge of ServiceMax and Salesforce a plus

Responsibilities

Management of a team of Field Service Technicians
Responsible for the successful training of new staff in the assigned region
Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
Regular and reliable attendance