Field Service Manager

Shermco Industries, Inc.•Sulphur, LA

2d•Onsite

About The Position

The Field Service Manager is responsible for overseeing department performance metrics, including utilization, staffing, work-in-progress, and forecasts. This role involves reviewing P&L reports, identifying trends, and implementing corrective actions. Key responsibilities also include participating in annual business plan development, leading business development efforts, and managing workforce needs such as recruiting, hiring, and coaching technical and operational staff. The manager ensures adherence to company safety policies and quality standards, collaborates with other departments for seamless customer solutions, and fosters continuous improvement. Additionally, the position involves mentoring subordinate managers to enhance leadership and technical capabilities.

Requirements

High school diploma required
5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services)
Demonstrated ability to mentor, coach, and lead technical teams
Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
Strong business acumen, including P&L analysis and forecasting
Excellent verbal and written communication skills
Willingness to travel overnight (up to 25%)
Must have a valid driver's license with a clean driving record
Must pass pre-employment drug screening, background check, and physical examination

Nice To Haves

Bachelor’s degree in business, engineering, or related field preferred

Responsibilities

Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.
Participate in the development and execution of annual business plans.
Lead business development efforts, providing strategic direction and oversight to the sales team.
Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
Perform other duties as needed to support organizational success.