Field Service Manager- East Coast

Azenta Life Sciences

2d • $109,000 - $136,000 • Remote

About The Position

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing millions of samples globally.

Requirements

• Self-motivated individual that demonstrates a high level of autonomy.
• Ability to resolve complex problems and strong decisioning making skills.
• Capable of creating an environment of support and accountability.
• Must be proficient with MS office products and possess the ability to learn related sales or service software tool.
• Track record for delivering results in operations, developing others, retaining high performers, creating a positive, trusting work environment, and safety.
• Ability to interact and communicate effectively with technicians, support staff, and valued customers.
• The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision.
• Previous leadership experience especially within a field service team and/or remote employees.
• Excellent communicator that works well with others and treats employees fairly with strong customer service orientation.
• Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems.

Nice To Haves

• Experience is Salesforce.com is preferred.

Responsibilities

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites.
• Ensure adequate reporting management and system maintenance.
• Maintain excellent communication with external customers and internal specialists.
• Key ownership and management of customer escalations.
• Enforce and promote a positive safety culture; Manage and drive safety compliance.
• Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations.
• Provides input for team and FSE development plans.
• Build and maintain regular communication with cross functional teams to ensure customer service effectiveness.
• Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed.
• Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team.
• Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members.
• Understand the key financial drivers and subsequent impact on the business.
• Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment.
• Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense.

Benefits

• Azenta is a market leader in automated bio sample management solutions and multiomics services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.
• We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
• As a global leader in R&D multiomics services, Azenta Life Sciences, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed