Field Service Manager Branch

Crown Equipment Corporation•San Antonio, TX

20h•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Field Service Manager for its branch. This role involves leading and developing a team of Field Service Technicians, ensuring excellent customer service, and driving new business growth. The manager will be responsible for the performance, training, and development of their team, as well as maintaining strong customer relationships and resolving issues.

Requirements

High school diploma
Prior experience as a Field Service Technician
Strong technical/repair knowledge
Good communication, interpersonal, motivational, and computer skills
Microsoft Office Suite experience
Valid driver’s license
Good driving record
Ability to safely operate lift trucks

Nice To Haves

Prior experience as a Dispatcher and/or Supervisor

Responsibilities

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians, ensuring safety practices.
Review paperwork and timecards of Field Service Technicians.
Recruit, interview, develop, and evaluate service personnel, and counsel direct reports.
Maintain good customer relations and improve customer retention by maintaining direct contact with current or prospective customers.
Resolve customer complaints and prepare customer service repair quotes, presentations, and cost reports.
Pursue and develop new service business.
Administer Company goals and policies.
Maintain paper flow, records, and reports.