Field Service Manager Branch

Crown Equipment Corporation•Henderson, NV

6d•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Field Service Manager for its branch. This role involves directing and managing Field Service Technicians, ensuring safety, and maintaining customer relations. The manager will also be responsible for recruiting, training, and evaluating service personnel, as well as pursuing new service business and adhering to company policies.

Requirements

High school diploma and prior experience as a Field Service Technician
Strong technical/repair knowledge
Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
Valid driver’s license, good driving record, and the ability to safely operate lift trucks

Nice To Haves

Prior experience as a Dispatcher and/or Supervisor preferred

Responsibilities

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.