FIELD SERVICE LEAD
About The Position
Align Production Systems has designed and manufactured heavy industrial material handling equipment in Decatur, Illinois for over 50 years. We build custom-engineered turntables, welding positioners, conveyor systems, AGVs, and transporters for Fortune 500 manufacturers in metal stamping, energy, agricultural, and wire and cable industries. Everything — fabrication, machining, controls, assembly — is done in-house. You are the person who makes it work when Align equipment arrives at a customer site. As a working lead, you plan and execute field trips, lead a small crew on-site, own the customer relationship, and leave with the equipment running right. This role covers new installations, commissioning, troubleshooting, and training at industrial manufacturing facilities across the country.
Requirements
- 5+ years of hands-on mechanical experience in industrial manufacturing or field service
- Ability to read mechanical drawings, hydraulic/pneumatic schematics, and wiring diagrams
- Experience leading others in a technical environment
- Strong organizational skills and clear, professional communication — especially in front of customers
- Valid driver's license; comfortable with planned travel approximately 25–30% of the time
Nice To Haves
- background in millwright, welding, or industrial mechanics
- OSHA 10/30
- prior field service experience
Responsibilities
- Lead field service technicians on-site — installations, startups, troubleshooting, and customer training
- Plan and schedule field service trips in coordination with the Plant Manager and customers
- Own the customer relationship on-site and communicate project status to internal teams
- Perform hands-on mechanical work: installation, alignment, hydraulic and pneumatic systems
- Document service activities and findings accurately after each trip
- Assemble parts, pieces and/or products using a variety of tools and/or equipment according to required specifications, processes, and procedures.
- Responsible for identifying assembly errors.
- Keeps equipment operational by completing preventive maintenance requirements; troubleshooting; reporting malfunctions.
- Quality panel builds.
- Keep accurate labor records.
- Performs material handling duties, including operating forklift and overhead hoists.
- Continued focus on quality first.
Benefits
- All travel is planned in advance. No on-call. Meals, hotels, and all travel expenses fully company-paid with a company card
- Clear advancement path to Field Service Manager (salaried)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
