Field Service Lead Technician

Crown Equipment•Staunton, VA

8d•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking knowledgeable, customer-focused auto, diesel, aircraft, or forklift technicians to join their team as Field Service Lead Technicians. This role involves leading and training other technicians, performing complex repairs and maintenance, and ensuring excellent customer relations. Crown emphasizes employee investment, professional development, and a supportive work environment, with a strong history of employee retention and career advancement.

Requirements

2-4 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks
Legally authorized to work in the United States (no sponsorship provided)

Nice To Haves

Prior Company experience as a Field Service Technician
Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics
Technical degree
Welding experience
Knowledge of various types of testing equipment
Good written/verbal communication, interpersonal, organizational, and motivational skills

Responsibilities

Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations.
Inspect repairs and scheduled maintenance.
Ensure safety practices.
Review paperwork and timecards.
Confer with customers and communicate issues to branch management.
Maintain good customer relations.
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
Perform operator training or train the trainer at customer locations.
Pick up parts and replenish van inventory.
Perform minor repairs and service to the van.
Complete necessary paperwork.