Field Service/Installation Technician

Benco Dental•Boston, MA

2d•Remote

About The Position

The Field Service/Installation Technician at Benco Dental is a crucial role providing hands-on support to customers. This position requires independent team players who are customer-focused and capable of offering solutions beyond basic repairs and maintenance to drive dentistry forward. Benco Dental is committed to the career development of its service technicians, fostering a strong sense of accomplishment. Benco Dental, the largest privately owned, full-service dental distributor in the United States, has been family-owned for over 90 years, serving more than 40,000 customers with over 1,500 associates across 48 states. The company offers extensive supply and equipment options, complemented by a comprehensive suite of services including office design, equipment repair, practice coaching, financing, project management, wealth management, and dental-specific technology solutions. Benco Dental prides itself on a caring family culture, is certified as a FORTUNE Great Place to Work, and promotes diversity and inclusion. This is a field-based, territory-based, virtually-based, or remote-based position that does not require consistent reporting to a physical Benco location.

Requirements

Computer proficiency, including knowledge of Windows-based programs
Organizational skills
Problem solving skills
Exceptional communication skills
High School Diploma or equivalent
Valid driver’s license and clean driving record
Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
Must frequently lift/lower/carry/push/pull 1 to 55 pounds, occasionally lift/lower/carry/push/pull 56 to 100 pounds
Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
Able to work in tight spaces
Frequent travel to customer sites (daily)

Nice To Haves

Technical training in the bio-medical or electronics field
Mechanical or Technical experience/education
Electrical experience
Customer service experience
Military experience
Software/hardware experience
Pneumatics experience
HVAC experience

Responsibilities

Providing maintenance and repair services out in the field
Training staff on using equipment
Training customers on using equipment

Benefits

Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package
Paid Time Off Program
Profit Sharing
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
Family owned for 90+ years
Bonuses