Field Service Engineer (GCS- Field; San Jose, CA)

Teradyne • San Jose, CA

6h • $61,300 - $98,100

About The Position

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview The Field Service Engineer (FSE) provides highly responsive technical support to Teradyne customers and field teams across the region. This role is responsible for troubleshooting, resolving technical issues, supporting system installations, driving continuous improvement, and upholding Teradyne’s customer‑first values. The FSE works closely with cross‑functional teams, contributes to knowledge sharing, and influences customer satisfaction through effective communication, problem-solving, and professionalism.

Requirements

• BS or MS in Electronics Engineering; Electrical Engineering; Physics or Diploma in Electronics Technician level having 6 years of working experience in a product support environment with outstanding performance.
• We are only considering candidates local to position location and are unable to provide relocation for this position.
• This position is not eligible for visa sponsorship.

Responsibilities

• Provide technical support to customers and field teams onsite, via phone, or through email.
• Travel as required to support regional field teams and customer sites.
• Apply a structured approach to troubleshooting and resolving complex technical problems.
• Provide solutions for new, undocumented, or unexpected technical issues within local accounts.
• Identify and escalate issues appropriately to engineering, management, or global support teams.
• Demonstrate strong problem-solving techniques, selecting the best approach for each situation.
• Work effectively with customers, cross-functional teams, and regional field organizations.
• Frequently engage with inter‑organizational partners, key accounts, and local suppliers.
• Influence customer decisions and maintain strong customer relationships through professionalism and credibility.
• Uphold Teradyne’s core values and always demonstrate respect for customers.
• Ensure work quality meets expectations of both customers and field leadership.
• Serve as a high-impact contributor to regional accounts and the broader field team.

Benefits

• Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level