Field Service Engineer (GCS- Field; San Jose, CA)

Teradyne • San Jose, CA

4h

About The Position

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview The Field Service Engineer (FSE) provides highly responsive technical support to Teradyne customers and field teams across the region. This role is responsible for troubleshooting, resolving technical issues, supporting system installations, driving continuous improvement, and upholding Teradyne’s customer‑first values. The FSE works closely with cross‑functional teams, contributes to knowledge sharing, and influences customer satisfaction through effective communication, problem-solving, and professionalism. Apply advanced technical expertise to achieve major cost reduction, productivity improvements, or breakthrough results for customers and the department. Independently define problems, isolate root causes, and select the best solutions using structured and advanced problem‑solving methodologies. Lead in applying systematic troubleshooting and coaching peers in structured problem‑solving techniques. Proven ability to successfully manage and execute major technical projects. Provide high‑level technical support to customers and field teams during daily, monthly, and quarterly engagements. Actively identify issues requiring escalation and manage them using established Teradyne processes. Handle critical customer situations with composure, ensuring alignment with customer and Teradyne goals. Represent Teradyne in resolving complex, high‑impact problems for key regional accounts. Travel worldwide as needed to assist global teams and support strategic customer engagements. Serve as a mentor to peers, Level 1 Engineers, and Field Service Technicians. Act as a key instructor in training programs and technical curriculum development.

Requirements

• BS or Masters in Electronics Engineering; Electrical Engineering or Physics; Diploma in Electronics Technician level having 6 years of working experience in a product support environment with outstanding performance.
• We are only considering candidates local to position location and are unable to provide relocation for this position.
• This position is not eligible for visa sponsorship.

Responsibilities

• Troubleshooting and resolving technical issues
• Supporting system installations
• Driving continuous improvement
• Upholding Teradyne’s customer‑first values
• Working closely with cross‑functional teams
• Contributing to knowledge sharing
• Influencing customer satisfaction through effective communication, problem-solving, and professionalism
• Achieving major cost reduction, productivity improvements, or breakthrough results for customers and the department
• Independently defining problems, isolating root causes, and selecting the best solutions using structured and advanced problem‑solving methodologies
• Leading in applying systematic troubleshooting and coaching peers in structured problem‑solving techniques
• Managing and executing major technical projects
• Providing high‑level technical support to customers and field teams during daily, monthly, and quarterly engagements
• Actively identifying issues requiring escalation and managing them using established Teradyne processes
• Handling critical customer situations with composure, ensuring alignment with customer and Teradyne goals
• Representing Teradyne in resolving complex, high‑impact problems for key regional accounts
• Traveling worldwide as needed to assist global teams and support strategic customer engagements
• Serving as a mentor to peers, Level 1 Engineers, and Field Service Technicians
• Acting as a key instructor in training programs and technical curriculum development

Benefits

• Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level