Field Service Engineer (GCS- Field; San Jose, CA)

Teradyne • San Jose, CA

3d

About The Position

The Field Service Engineer (FSE) provides highly responsive technical support to Teradyne customers and field teams across the region. This role is responsible for troubleshooting, resolving technical issues, supporting system installations, driving continuous improvement, and upholding Teradyne’s customer‑first values. The FSE works closely with cross‑functional teams, contributes to knowledge sharing, and influences customer satisfaction through effective communication, problem-solving, and professionalism.

Requirements

• BS or MS in Electronics Engineering; Electrical Engineering; Physics or Diploma in Electronics
• Technician level having 6 years of working experience in a product support environment with outstanding performance.

Responsibilities

• Provide technical support to customers and field teams onsite, via phone, or through email.
• Travel as required to support regional field teams and customer sites.
• Apply a structured approach to troubleshooting and resolving complex technical problems.
• Provide solutions for new, undocumented, or unexpected technical issues within local accounts.
• Identify and escalate issues appropriately to engineering, management, or global support teams.
• Demonstrate strong problem-solving techniques, selecting the best approach for each situation.
• Work effectively with customers, cross-functional teams, and regional field organizations.
• Frequently engage with inter‑organizational partners, key accounts, and local suppliers.
• Influence customer decisions and maintain strong customer relationships through professionalism and credibility.
• Uphold Teradyne’s core values and always demonstrate respect for customers.
• Ensure work quality meets expectations of both customers and field leadership.
• Serve as a high-impact contributor to regional accounts and the broader field team.

Benefits

• Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level