Field Service Engineer (GCS- Field; San Jose, CA)

Teradyne • San Jose, CA

1d

About The Position

The Field Service Engineer (FSE) provides highly responsive technical support to Teradyne customers and field teams across the region. This role is responsible for troubleshooting, resolving technical issues, supporting system installations, driving continuous improvement, and upholding Teradyne’s customer‑first values. The FSE works closely with cross‑functional teams, contributes to knowledge sharing, and influences customer satisfaction through effective communication, problem-solving, and professionalism.

Apply advanced technical expertise to achieve major cost reduction, productivity improvements, or breakthrough results for customers and the department.
Independently define problems, isolate root causes, and select the best solutions using structured and advanced problem‑solving methodologies.
Lead in applying systematic troubleshooting and coaching peers in structured problem‑solving techniques.
Proven ability to successfully manage and execute major technical projects.

Provide high‑level technical support to customers and field teams during daily, monthly, and quarterly engagements.
Actively identify issues requiring escalation and manage them using established Teradyne processes.
Handle critical customer situations with composure, ensuring alignment with customer and Teradyne goals.
Represent Teradyne in resolving complex, high‑impact problems for key regional accounts.

Travel worldwide as needed to assist global teams and support strategic customer engagements.

Serve as a mentor to peers, Level 1 Engineers, and Field Service Technicians.
Act as a key instructor in training programs and technical curriculum development.

Requirements

• BS or Masters in Electronics Engineering; Electrical Engineering or Physics; Diploma in Electronics
• Technician level having 6 years of working experience in a product support environment with outstanding performance.
• We are only considering candidates local to position location and are unable to provide relocation for this position.
• This position is not eligible for visa sponsorship.

Responsibilities

• Troubleshooting and resolving technical issues
• Supporting system installations
• Driving continuous improvement
• Providing high‑level technical support to customers and field teams
• Managing and escalating issues
• Handling critical customer situations
• Representing Teradyne in resolving complex problems
• Traveling worldwide to assist global teams
• Mentoring peers and technicians
• Acting as a key instructor in training programs

Benefits

• Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level