Field Service Engineer (Carlisle)

SWARCO AG

7d • Onsite

About The Position

This is a hands-on role for someone who enjoys fault finding, working with tools and solving technical problems. You’ll provide on-site and remote support to customers, helping to diagnose issues, carry out repairs and maintain charging equipment to a high standard.

Requirements

• At least 2 years’ experience in a technical support or field service engineering role.
• A proven track record of carrying out servicing, maintenance and repairs.
• Experience using a multimeter and carrying out continuity testing.
• A practical, hands-on approach and confidence using tools.
• Strong fault-finding and diagnostic skills.
• Ability to work independently and as part of a team.
• Good communication skills, with the ability to explain technical issues clearly to customers and colleagues.
• A full MANUAL UK driving licence.
• Right to live and work in the UK.
• No more than 3 points on your driving licence.

Nice To Haves

• Experience in the EV charging, automotive, clean energy or electrical engineering sectors.
• Previous experience working with charging infrastructure or similar electrical equipment.
• Experience providing remote technical support.
• Previous participation in an on-call or out-of-hours support rota.
• Relevant engineering qualifications or technical training.

Responsibilities

• Carry out daily servicing and maintenance of customer EV charging stations.
• Diagnose and resolve electrical, hardware, software and network-related faults.
• Complete repairs, including the replacement of faulty parts and components.
• Support installation, commissioning, preventative maintenance, upgrades and warranty activities.
• Provide remote technical assistance to customers and field teams when required.
• Maintain accurate service records, daily worksheets and company vehicle mileage.
• Manage and replenish spare parts stock, ensuring equipment and materials are available when needed.
• Work collaboratively with technical, engineering and customer service teams to deliver excellent customer service.
• Support service and maintenance contracts, helping to meet agreed response times and service levels.
• Ensure all work is carried out safely and in line with company procedures and relevant electrical and EV charging standards.
• Participate in an on-call rota, approximately 1 week in 5, Monday to Monday, as required.

Benefits

• Full internal training and relevant certifications.
• The opportunity to develop your career in the growing EV charging industry.
• A company vehicle and the tools required for the role.
• The opportunity to work as part of an expanding technical team.
• A varied role involving customer support, diagnostics, maintenance and repairs.
• 33 days holiday (including bank holidays) pro rata
• Employer pension contributions
• Employee Assistance Programme
• Life assurance up to 6x salary
• Full training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed